Written by: Julie Pierce
Tuesday, August 02, 2011In the past I have had a few items repaired by your jeweler and have been pleased. Last week I brought a gold bracelet in for repair. It was my thought that the bracelet would need a safety latch. The salesgirl spoke to the jeweler and on the spot the jeweler repaired the bracelet with a tension control adjustment. The salesgirl asked if I would like to have the bracelet cleaned and I replied “yes”.
Osborne Jewelers is now my jewelers of choice. This adjustment to the tension control took less than ten minutes. The bracelet was cleaned and returned to me. No charge for the repair or cleaning. I was expecting a charge for a safety latch, time for service. A safety latch would have taken away from the lines of the bracelet. Thank you for your honesty and professionalism.